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At Coulwood Tire & Auto Service, we take pride in offering the best customer experience to Charlotte, NC, Denver, NC and Mt Holly, NC. We strive to provide our customers with the best experience possible each visit.

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8101 Bellhaven Blvd
Charlotte, NC 28216
Phone: (704) 393-9250

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Showing 1-1 of 1 reviews
 
Coulwood Tire & Auto Service
  1/5
Recently I purchased a vehicle from their establishment from 2 of their employees. I paid my last $3k for this car and I am single mother working 2 jobs. Within a week of the purchase the transmission started whinning and it would not go in reverse. I contacted them 2 days later, they said bring it up there. Fast forward I bring it, they "check it out" tell me I have to take it to a transmission shop. I take it to Cottmons they say the transmission is almost gone & roughly its around $8k to repair. I take the car & paperwork back to the sellers (Doug & Shane) whom work at the establishment. They take my car for about 4 to 5 days, do not give me a loaner. I have to lyft to work on both jobs daily. They say they did a transmission flush & bring it BACK in a week so they can do it again. Now my problem is tou are a mechanic shop. You know that car had no hope. Why rob an innocent mother trying to make it in life. I asked could I return the vehicle within the 30 days & I said I did not expect the entire $3k back. I was told my funds was donated so no they could not return my funds but could continue to pretend to work on a car that you knew was trash when it was sold to me. I had no reliable transportation and my ONLY option was to trade that vehicle in with a value of less than $500 & come up with an additional $1500 to finance a vehicle that I cannot afford. How is this fair? How could people live knowing you took money from a family that did not have $3k to throw away. How can you trust a company that allows this to go on? I have all correspondence and I will be taking this a step further. I just thought others she know what I went through and hopefully you don't make the same mistake .

Business reply to this review:

GOOD MORNING , IM SORRY ABOUT YOUR SITIUIATION AND UNSURE OF WHAT YOU ARE REFERRING TO. COULWOOD TIRE DOESNT SELL CARS AND NEVER HAS, IT SOUNDS LIKE YOU MAY HAVE BOUGHT A CAR FROM AN INDIVIDUAL SHANE AND HE IS NO LONGER EMPLOYED AT COULWOOD TIRE. AGAIN I HOPE YOU GET IT RESOLVED BUT AT THE SAME TIME ITS NOT TO DO COULWOOD THAT WOULD BE A PERSONAL MATTER.
Showing 1-1 of 1 reviews
 

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Phone: (704) 393-9250
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Address: 8101 Bellhaven Blvd
Charlotte, NC 28216
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